DEXIA & Business Gateway Host workshop on ISO
Sharon Rolle
Staff at DEXIA as well as a few of its client companies are now better informed and more proficient in the understanding and application of the quality management system following a two-day ISO workshop held in September.
Quality Engineer, Orett Campbell of the Caribbean Institute for Quality Ltd (CIQ) of Trinidad, conducted two days of training in ISO 9001:2000 for staff and client companies of DEXIA and the Business Gateway. The opportunity was also used to provide participants with an introduction to the ISO 9001:2008 standards.
Sessions focused an overview of the ISO 9001-2000 standard, transition from ISO 9001:2000 to the 9001:2008 version, the use and management of corrective and preventative actions, handling of customer complaints, identifying and correcting non-conformities and the creation and maintenance of a quality culture.
Campbell also conducted targeted sessions with DEXIA’s Internal Auditors on how to conduct internal audits. Sessions focused on the preparation for the audit, analysis of data, report compilation, follow-up actions and corrective and preventative actions.
On day two of the workshops, members of the DEXIA Management Quality Review Team were refreshed on their roles and responsibilities and that of the Management Representative and the Assistant Management Representative.
DEXIA’s Management Representative Sharon Dennis Rolle describe the workshop as a timely and long overdue intervention” She said she now expects DEXIA’s staff “to be more aware and proficient of their role in the maintenance of the Agency’s Quality Management System.
DEXIA and Harris Paints Dominica Ltd are the only organizations in Dominica that are ISO certified.
Funding for the Workshop was provided by DEXIA’s EU-funded Business Gateway.
DEXIA, Business Gateway and Clients Participate in ISO Training Workshops
Sharon Rolle QMS Rep hands over gift to Orett Campbell Quality Engineer following end of workshop
Quality Engineer, Orett Campbell of the Caribbean Institute for Quality Ltd (CIQ) of Trinidad, conducted two days of training in ISO 9001:2000 for staff and client companies of DEXIA and the Business Gateway. The opportunity was also used to provide participants with an introduction to the ISO 9001:2008 standards.
Sessions focused an overview of the ISO 9001-2000 standard, transition from ISO 9001:2000 to the 9001:2008 version, the use and management of corrective and preventative actions, handling of customer complaints, identifying and correcting non-conformities and the creation and maintenance of a quality culture.
Campbell also conducted targeted sessions with DEXIA’s Internal Auditors on how to conduct internal audits. Sessions focused on the preparation for the audit, analysis of data, report compilation, follow-up actions and corrective and preventative actions.
On day two of the workshops, members of the DEXIA Management Quality Review Team were refreshed on their roles and responsibilities and that of the Management Representative and the Assistant Management Representative.
DEXIA’s Management Representative Sharon Dennis Rolle describe the workshop as a timely and long overdue intervention” She said she now expects DEXIA’s staff “to be more aware and proficient of their role in the maintenance of the Agency’s Quality Management System.
DEXIA and Harris Paints Dominica Ltd are the only organizations in Dominica that are ISO certified.
Funding for the Workshop was provided by DEXIA’s EU-funded Business Gateway.
DEXIA, Business Gateway and Clients Participate in ISO Training Workshops
Sharon Rolle QMS Rep hands over gift to Orett Campbell Quality Engineer following end of workshop